Dementia Skills Academy respects your privacy and is committed to protecting your personal information. This privacy policy explains how I collect, use and protect personal information when you visit the Dementia Skills Academy website, make an enquiry, book training or take part in one of my services.

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Dementia Skills Academy is operated by Lynsey Tran as a sole trader.

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For any questions about this privacy policy or how your personal information is used, please contact:

 

Email: Lynsey@dementiaskillsacademy.co.uk

 

Information I may collect

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Depending on how you interact with Dementia Skills Academy, I may collect information including your name, email address, telephone number, organisation or employer, training or booking details, attendance information, feedback and information you choose to provide when contacting me.

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For organisations booking training, I may also collect information required for invoicing and maintaining appropriate business and financial records.

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Where certificates are provided, I may use delegate information to prepare and maintain appropriate training records.

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How I collect your information

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Information may be collected when you contact Dementia Skills Academy through the website, email or telephone; enquire about or book training or consultancy; attend a training session; complete an attendance, evaluation or feedback form; or otherwise communicate with me.

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I may use services such as Microsoft Forms to collect attendance or feedback information.

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How I use your information

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I use personal information where necessary to respond to enquiries, arrange and deliver training or other services, communicate about bookings, maintain attendance and training records, provide certificates where applicable, process invoices and payments, maintain legally required business records, improve my training and services, and operate and improve the Dementia Skills Academy website.

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Where UK data protection law applies, I will only process personal information where I have an appropriate lawful basis. This may include performing a contract or taking steps at your request before entering into one, complying with a legal obligation, pursuing legitimate business interests where these do not override your rights, or your consent where consent is required.

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Sharing your information

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I do not sell your personal information.

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I may use trusted service providers to help operate Dementia Skills Academy. These may include website hosting and website services, email and Microsoft services, accounting software such as QuickBooks, and other providers used to administer bookings, training and business records.

These providers may process personal information on my behalf or under their own applicable privacy terms.

Where information is processed outside the UK, I will rely on appropriate safeguards where required by UK data protection law.

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How long I keep your information

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I keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate training records and meeting legal, accounting or tax requirements.

Different types of information may therefore be kept for different periods.

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Cookies and website information

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The Dementia Skills Academy website may use cookies and similar technologies that are necessary for the website to operate and, where applicable, for functions such as analytics.

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Where consent is required, non-essential cookies will only be used according to the choices you make through the website's cookie consent banner.

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You can change your cookie preferences through the cookie settings available on the website.

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Your rights

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Under UK data protection law, depending on the circumstances, you may have rights relating to your personal information. These can include the right to ask for access to your information, request correction of inaccurate information, request deletion of information, restrict or object to certain processing, request transfer of information in certain circumstances, and withdraw consent where processing is based on consent.

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To exercise your rights or ask a question about your personal information, contact:

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Lynsey@dementiaskillsacademy.co.uk

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this privacy policy

This privacy policy may be updated occasionally to reflect changes to Dementia Skills Academy's services or legal requirements. The latest version will be available on this website.